Joseph Kerski from the Education Industry Group at Esri sent me a link to this nifty report “Identifying the Promise of GIS for Government” in the GOVLOOP GUIDE. You will find the report itself athttp://api.ning.com/files/0l5bF6P4QK9qDj0YiTygzPD4zlMG*gSNxDJYo*bfZAkbnfNxeEwkTFc8BkAlh3cb-4L9k-3x2KWRuu7W4LxNtDQU5cT46xR4/GISGuideFinalOptimized.pdf